We’d like to thank everyone again for helping make Zack the Zombie Exterminator a reality! We have just begun distributing survey invitations to all backers. Here are few important tips regarding surveys, as well as information on how to still preorder Zack the Zombie Exterminator if you missed out on the campaign!
1. SURVEYS HAVE BEEN DISTRIBUTED VIA BACKERKIT
As with our previous two Kickstarter campaigns, we are handling our surveys through BackerKit (not Kickstarter!). An invitation to access your survey has been emailed to the address you provided in Kickstarter. Be sure to also check your spam and promotions folders, just in case your email program or provider mistakenly marked your invite email as spam. You will also be able to access your survey at the following link, if all else fails (just enter your Kickstarter email address to access it):
We cannot ship your rewards without a completed survey, so be sure to get yours in ASAP!
2. YOU’LL HAVE THE OPPORTUNITY TO PURCHASE ADD-ONS DURING YOUR SURVEY!
After you complete your survey, you’ll be directed to a page where you’ll have an opportunity to purchase additional items from the Zack campaign (at your option, of course). We’ve also added a few new goodies as well! Any add-ons purchased through BackerKit will require you to enter a valid credit or debit card, but we will not charge your card until survey lockdown on December 7 at 7:00PM MST (Arizona).
3. IF YOUR KICKSTARTER PLEDGE PAYMENT GOT DROPPED…
If your pledge payment was not successful in Kickstarter during the funding period, don’t worry — we’re still holding onto your rewards for a limited time! During your backer survey, a balance due will appear if your pledge payment couldn’t be processed. This balance can be settled with any major credit or debit card until December 7 at 7:00PM MST (Arizona). After this time, any unsettled pledges will be considered canceled.
4. IF YOU ADDED ON ITEMS DURING THE CAMPAIGN WITH OVER-PLEDGE…
If you added on items during the Kickstarter campaign with an over-pledge, these add-ons will appear on an itemized list during your survey. There is no need to re-order these items, as they have already been accounted for.
But if you do believe we that have made an omission, please let us know by sending us a message in Kickstarter and we’ll help get everything straightened out!
5. SENSUAL VIRGIN EDITION INCENTIVE BOOK
For those of you that qualified for the Lady Death: All Hallows Evil #1 – Sensual Virgin Editionincentive (anyone who backed one of our previous campaigns, plus pledged $25 or greater to Zack), this will appear on your itemized rewards list during your survey.
6. MISS OUT ON THE ZACK CAMPAIGN? YOU CAN STILL PREORDER ZACK UNTIL SEPTEMBER 7!
If you missed out on the Zack campaign and would still like to get in on the action, we will be offering a lot of the same items we offered on the Kickstarter campaign for preorder through BackerKit! To access the Official Zack Preorder Store, simply click the following link:
Please note that this store is intended for people that did not back Zack on Kickstarter. Kickstarter backers will be able to order add-ons (if desired) during their backer surveys.
All preorder purchases will require a credit or debit card. Cards will not be charged until December 7 at 7:00PM MST (Arizona). The Preorder Store will also be closed at this time.
7. SURVEY LOCKDOWN
We will be locking down and finalizing shipping addresses (where applicable) on all completed surveys on Monday, December 7 at 7:00PM MST (Arizona). If you need to make changes to your shipping address or add-ons, please do so by logging into your BackerKit account prior to this lockdown date.
8. DIGITAL DOWNLOADS
All digital rewards will be distributed starting Thursday, December 10. Please note that BackerKit will not send email invitations containing these download links to anyone with an incomplete survey, so be sure to complete yours here if you haven’t received an invitation email.
You will also be able to access your digital reward downloads by logging into your BackerKit account once they have been distributed on December 10. We will be giving everyone a heads up when this occurs.
9. PHYSICAL REWARDS FULFILLMENT TIMEFRAME
We expect to begin shipping all rewards, add-ons and preorders starting Thursday, December 10. Please note that because we self-fulfill our campaigns (to assure the very best practices in handing and packaging of your orders), this process can take between one and two weeks for us to complete.
Kickstarter backers will receive first priority during fulfillment.
We thank everyone for their patience and understanding in this matter. 🙂
We can’t wait to get Zack the Zombie Exterminator in your hands next month! We really hope that you’ll enjoy it as much as we’ve enjoyed making it! The presses are fired up and we expect to ship everything on time!
– Coffin Comics